At We Love Colors we are committed to 100% customer satisfaction. We stand behind the quality of our products, if you are not completely satisfied with our products for any reason simply return it to us for a refund or exchange within 30 days from date of delivery.
Returns / Exchanges
Returns may be made up to 30 days for a full refund of the cost of items. Returned products must be in new and unused condition. New and unused means sale-able condition, not dirty and not washed. If you have pets handle with care, items returned with pet hair are not acceptable. Returned items in unacceptable conditional will be declined. Shipping charges are non-refundable
You will be responsible for shipping charges for exchange orders. Estimated charges for one to five items is $4 to $7 dollars within USA. Currently, our system does not store credit card information. IMPORTANT: Please be sure to include payment method on your Return / Exchange Form, leaving this out will result in your exchange not shipping out and you will have a store credit on hold until you contact us.
Late Returns / Exchanges
After 30 days a restocking fee will be assessed (between 10-35%). After 60 days a 40% restocking fee. No returns are accepted after 120 days.
Large Value (or Large Quantity)
Returns valued $200 or more (or over 10 items) made within a 120 day time period will be assessed a 20% restocking fee.
Returns valued $500 or more (or over 20 items) made within a 120 day time period will be assessed up to a 40% restocking fee.
*The higher amount restocking fee of return conditions met will be applied.
Refunds / Credits
Most returns are processed within 14 business days of receipt at our location in Miami, Florida. It may take up two billing cycles for refund to appear on your account.
For orders with special, custom colors, sale, or discontinued items. Please contact us before returning.
Returns and Exchanges
You may return any item purchased from We Love Colors by mail. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes. Shipping fees are non-refundable. To return an item by mail, follow the instructions below, insure the package, and mail it to:
We Love Colors Inc.
4980 NW 165th St, A11
Miami, FL 33014-6325
Enclose with your order either a copy of your invoice with brief description of your request, or download, print, and complete a Return/Exchange Merchandise Form below:
If you have any questions regarding your Return or Exchange please feel free to contact us, we will be more than happy to help you.